{"id":1198,"date":"2023-08-31T16:46:52","date_gmt":"2023-08-31T13:46:52","guid":{"rendered":"https:\/\/claritas.ee\/kaebuste-esitamise-kord\/"},"modified":"2023-08-31T16:46:52","modified_gmt":"2023-08-31T13:46:52","slug":"kaebuste-esitamise-kord","status":"publish","type":"page","link":"https:\/\/claritas.ee\/ru\/kaebuste-esitamise-kord\/","title":{"rendered":"Kaebuste esitamise kord"},"content":{"rendered":"

Kaebuste lahendamise kord<\/strong><\/h3>\n

1. Sissejuhatus<\/strong>
\n1.1. Kaebuste lahendmise korra eesm\u00e4rk on kaebuste ja ettepanekute v\u00f5imalikult kiire l\u00e4bivaatamine ja lahendamine.
\n1.2. Kaebuste lahendamise kord on kavandatud ja rakendatud klientide rahulolu ja teenuse osutamise kvaliteedi tagamiseks.
\n1.3. Kaebuste lahendamisel j\u00e4lgivad t\u00f6\u00f6tajad konfidentsiaalsuse n\u00f5udeid.<\/p>\n

2. Kaebuste esitamine<\/strong>
\n2.1. Kaebuse saab esitada paberkandjal administraatori k\u00e4tte v\u00f5i e-maili teel info@claritas.ee
\n2.2. Suuliselt v\u00f5ib kaebuse esitada eeldusel, et ei soovita kirjalikku vastust.
\n2.3. Keskuse personal lahendab kaebusi oma p\u00e4devuse piires.
\n2.4. Kaebus peab sisaldama kliendi nime, isikukoodi, telefoni numbrit, e-maili, kuup\u00e4eva, kaebuse sisu ja ettepanekut lahenduse osas.<\/p>\n

3. Kaebuste menetlemine<\/strong>
\n3.1. Kaebus edastatakse keskuse juhatusele, kes kogub kokku kaebust puudutava informatsiooni. Kaebuses m\u00e4rgitud t\u00f6\u00f6tajatelt v\u00f5etakse selgitused.
\n3.2. Keskuse juhatus koostab kaebusele vastuse ning informeerib sellest kaebuses m\u00e4rgitud t\u00f6\u00f6tajaid.<\/p>\n

4. Kaebustele vastamine<\/strong>
\n4.1. Kaebustele vastatakse 30 t\u00f6\u00f6p\u00e4eva jooksul. Keerulisemate olukordade puhul informeeritakse kaebuse esitajat ja pikendatakse t\u00e4htaega maksimaalselt kuni kahe kuuni.
\n4.2. Kaebuse esitajale edastatakse vastus tema poolt antud e-mailile.
\n4.3. Kaebustele ei vastata juhul kui :
\n4.3.1. Kaebuse esitanud isikut ei ole v\u00f5imalik tuvastada;
\n4.3.2. Kaebuse esitaja on kinnitanud, et ei vaja kirjalikku vastust;
\n4.3.3. Kaebuse sisu ei ole loetav v\u00f5i arusaadav.<\/p>\n

5. Dokumentide s\u00e4ilitamine<\/strong>
\n5.1. Kaebuste menetlemisel kogutud dokumente s\u00e4ilitatakse keskuses, kas siis paberkandjal v\u00f5i digitaalselt.<\/p>\n","protected":false},"excerpt":{"rendered":"

Kaebuste lahendamise kord 1. Sissejuhatus 1.1. Kaebuste lahendmise korra eesm\u00e4rk on kaebuste ja ettepanekute v\u00f5imalikult kiire l\u00e4bivaatamine ja lahendamine. 1.2. Kaebuste lahendamise kord on kavandatud ja rakendatud klientide rahulolu ja teenuse osutamise kvaliteedi tagamiseks. 1.3. Kaebuste lahendamisel j\u00e4lgivad t\u00f6\u00f6tajad konfidentsiaalsuse n\u00f5udeid. 2. Kaebuste esitamine 2.1. Kaebuse saab esitada paberkandjal administraatori k\u00e4tte v\u00f5i e-maili teel info@claritas.ee… \u0427\u0438\u0442\u0430\u0442\u044c \u0434\u0430\u043b\u0435\u0435 Kaebuste esitamise kord<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":1099,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1198","page","type-page","status-publish","has-post-thumbnail","hentry","entry"],"acf":[],"yoast_head":"\nKaebuste esitamise kord - Claritas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/claritas.ee\/ru\/kaebuste-esitamise-kord\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kaebuste esitamise kord - Claritas\" \/>\n<meta property=\"og:description\" content=\"Kaebuste lahendamise kord 1. Sissejuhatus 1.1. Kaebuste lahendmise korra eesm\u00e4rk on kaebuste ja ettepanekute v\u00f5imalikult kiire l\u00e4bivaatamine ja lahendamine. 1.2. Kaebuste lahendamise kord on kavandatud ja rakendatud klientide rahulolu ja teenuse osutamise kvaliteedi tagamiseks. 1.3. Kaebuste lahendamisel j\u00e4lgivad t\u00f6\u00f6tajad konfidentsiaalsuse n\u00f5udeid. 2. Kaebuste esitamine 2.1. 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